General Terms and Conditions of Business

1. Scope

These terms and conditions of sale govern the sale of products by the company Diva Teppich Center, proprietor Yavuz Özdemir, to you. By making an order you are declaring your consent to the application of these terms and conditions of sale to your order.

2. Conclusion of contract

Our product offer in the internet represents a non-binding offer to you to buy products. Your order is the offer to us to conclude a purchase contract. By pressing the “buy” button, you are submitting a binding offer to conclude a purchase contract. We will declare our acceptance of the offer within two days. This may also be done in the form of a shipping confirmation. If an order is placed by telephone, the purchase contract becomes valid if we accept your offer immediately. If the offer is not immediately accepted, you are no longer bound by it.

3. Shipping terms and conditions/costs

We will inform you of the shipping terms and conditions and costs during the ordering process.

4. Retention of title

The object of purchase remains our property until it has been paid for in full.

5. Limitation of liability

We do not accept liability for simple negligent breaches of obligation unless these affect obligations, damages relating to loss of life, bodily injury or damage to the health of a person or guarantees or claims pursuant to the German Product Liability Act (Produkthaftungsgesetz) that are essential to the contract. The same applies to breaches of obligation by our agents and legal representatives. Obligations that are essential to the contract include, in particular, the obligation to deliver the item to you and to enable you to take ownership of it. We must, furthermore, provide the item to you free of any material or legal defects.

6. Hire-purchase

If, during the order, you have been offered the option of hire-purchase, the General Terms and Conditions of Business and the data protection provisions of the financing provider apply to the payment handling. You will be informed separately of the latter’s terms and conditions during the order process.

7. Concluding provisions

In the event that you are not a consumer but a business operator, we hereby agree that Cologne, Germany, is the place of jurisdiction. In this event we agree that the applicable law shall be the law of the Federal Republic of Germany to the exclusion of the UN Sales Convention.

Telephone advice

Our employees are available from Monday to Friday between 10 a.m. and 5 p.m. and are available to answer your questions and suggestions.

+44 203 608 68 97

Free shipping and return

Within Germany there are no shipping costs for shipping and possibly return shipment. For shipping costs in foreign countries please refer to the page "Payment & Shipping".

60 days return policy

If you do not like the goods, the return is free of charge for you within 60 days. For details please see the link "Payment & Shipping".

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