Notice of withdrawal
If you wish to withdraw your order, please log in to our webshop with your customer ID and order number from the invoice to book the return.
You do not need to register beforehand:
Simply click here to select all items to be returned and, if applicable, the quantity.
You will then receive a return slip by e-mail or you can organise the collection.
If you have a complaint or would like a new delivery, please send an email to our customer service: email@example.com
Right of withdrawal
As a consumer you have the right to withdraw this contract, before the withdrawal deadline, without stating your reasons. The withdrawal deadline is thirty days after the following date:
when you order one or more products from us that are delivered to you together:
from the day on which you or a third party nominated by you, who is not the carrier, took possession of the products;
when you order one or more products from us as part of a single order but that are not delivered to you together, but rather in several shipments:
from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last product;
when you order a product from us that is delivered in several partial shipments or pieces:
from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last product.
To exercise your right of withdrawal you must inform us,
Diva Teppich Center, Inh. Yavuz Özdemir, at the address
Konrad-Zuse-Straße 35, 52477 Alsdorf, Germany
Telephone number: +44-2036086897
Email address: firstname.lastname@example.org,
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, although this is not required.
It is only necessary for the granting of the withdrawal period for you to have sent the message about the exercise of the right of withdrawal before the withdrawal deadline.
Consequences of withdrawal:
If you withdraw from this contract, we must return to you all payments that we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of another type of delivery than the low-cost standard delivery offered by us), without delay and no later than 14 days after the date on which we received the message about your withdrawal from this contract. For this repayment, we use the same payment method that you used for the original transaction, unless we have explicitly agreed another method with you; you will never be charged a fee for this repayment.
We can refuse to repay until we have received the returned products or until you have provided proof that you have sent the products back, depending on which date is earlier; this does not apply if we pick up the products ourselves.
You must send or deliver the products back to us without delay and in any event no later than 14 days after the date on which you inform us of your withdrawal from this contract. The period is granted if you dispatch the products before the deadline of fourteen days. We bear the costs of the return shipping of the products.
If the nature of the products means that they cannot be returned via normal postal services, we will collect the products. You only have to pay for any loss in value of the products if this loss in value is attributed to use of them beyond that necessary to check the quality, features and functions of the products.
In the following cases you cannot withdraw from the contract:
- Contracts on the delivery of products that are not pre-manufactured, and which require an individual selection or decision by the consumer as essential for their production, or that are clearly tailored to the personal needs of the consumer.
- Contracts in which the consumer has explicitly asked the business to contact him or her to carry out urgent repair or maintenance work; this does not apply with regard to other services provided during the visit that the consumer did not explicitly request, or with regard to such products as are delivered during the visit and are not absolutely necessary as spare parts for the maintenance and repair
Voluntary 60-day return guarantee:
You have another 30 days after the expiry of the 30-day withdrawal right to return the product to us and receive a refund of the full purchase price as soon as we receive the product, that is, up to the 60th day. The precondition for this extended return guarantee is that the product is in its original packaging and has only been used for purposes of inspection. You can also exercise this extended return right in the same way as the withdrawal right, that is, by means of a clear declaration.
Template withdrawal form:
(If you want to withdraw from this contract, please complete this form and return it to us.)
– To the company, Diva Teppich Center, Mr Yavuz Özdemir, Konrad-Zuse-Straße 35, 52477 Alsdorf (Germany), E-Mail: email@example.com
– I/we (*) hereby withdraw from the contract that I/we (*) concluded concerning the purchase of the following products:
– Name of the product, if possible order number and price
– Product ordered on (*) / received on (*)
– Name and address of consumer
– Customer’s signature (only for written withdrawal)
(*) Delete as applicable