Data protection statement

1. What we take responsibility for

We, the company Diva Teppich Center, proprietor Yavuz Özdemir, Neumarktstraße 40, 42103 Wuppertal, Germany, are aware that it is extremely important for you that we handle all your personal data with the utmost care. As persons responsible pursuant to Art. 4 para. 7 GENERAL DATA PROTECTION REGULATION, we guarantee you that all personal data will be processed in accordance with currently valid data protection law.

2. When we collect data

a) Collection of personal data when visiting our website

When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 Para. 1 S. 1 lit. f GENERAL DATA PROTECTION REGULATION):

  • IP address

  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access Status/HTTP Status Code
  • the amount of data transferred in each case
  • Web page from which the request comes
  • browser
  • Operating system and its interface
  • Language and version of the browser software.

 

b) Collection of personal data when using the contact form

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address and your name) will be stored by us in order to answer your questions. We delete the data arising in this context after the storage is no longer necessary, or limit the processing if statutory retention obligations exist. (Legal basis is Art. 6 para. 1 sentence 1 lit. f GENERAL DATA PROTECTION REGULATION)

c) Collection of personal data for order processing

We also collect and process personal data within the scope of order processing if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can take place via a message to us at any time. We store and use the data provided by you for contract processing. After complete processing of the contract or deletion of your customer account, your data will be blocked in consideration of tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly below. (Legal basis is Art. 6 para. 1 lit. b GENERAL DATA PROTECTION REGULATION)

d) Use of your data for direct advertising
aa) Subscribe to our e-mail newsletter

If you subscribe to our e-mail newsletter, we will send you regular information about our offers. The only mandatory information for sending the newsletter is your e-mail address. The indication of further possibly data is voluntary and is used to be able to address you personally. We use the so-called double opt-in procedure for sending the newsletter. This means that we will not send you an e-mail newsletter until you have expressly confirmed to us that you agree to the sending of the newsletter. We will then send you a confirmation e-mail asking you to confirm that you wish to receive future newsletters by clicking on an appropriate link.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 para. 1 lit. a GENERAL DATA PROTECTION REGULATION. When you register for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration so that we can trace any possible misuse of your e-mail address at a later point in time. The data collected by us when registering for the newsletter will be used exclusively for the purpose of addressing you in advertising by means of the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending us a corresponding message. After your cancellation, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use data in excess thereof, which is permitted by law and about which we inform you in this declaration.

bb) Advertising by letter post

Based on our legitimate interest in personalised direct mail, we reserve the right to store your first and last name, your postal address and - if we have received this additional information from you within the framework of the contractual relationship - your title, academic degree, year of birth and your professional, industry or business name in accordance with Art. 6 para. 1 letter f GENERAL DATA PROTECTION REGULATION and to use them for sending interesting offers and information on our products by letter post.

3. Data protection for children

It is important to us that we protect the privacy of children. We therefore do not knowingly collect the data of children and young people who have not yet reached the end of their 16th year.

4. Cookies help you and us

Cookies help us to adjust our offer to your interests and to save your personal preferences. These are small text files that are stored on your computer and are saved by your browser. You can prevent the saving of cookies by selecting “disable cookies” in your browser.

5. Facebook social plugins

Use of Facebook social plugins Social Plugins (“plugins”) of the social network Facebook are used on our website. Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are labelled with a Facebook logo or the designator “Facebook Social Plugin”. You can find an overview of the Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins.

When you open a page of our website that contains one of these plugins, your browser establishes a direct connection to the Facebook servers. Facebook transmits the content of these plugins directly to your browser and it is incorporated in the webpage. By means of this incorporation, Facebook receives the information that your browser has accessed a particular page of our website, even when you do not have a Facebook profile or are not currently logged into Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and saved there.

If you are logged into Facebook, Facebook can directly allocate your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking on the “like” button or submitting a comment, this information is also transmitted directly to a Facebook server and saved there. These pieces of information are also published on your Facebook profile and shown to your Facebook friends.

For more details of the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as of your associated rights and options to change settings in order to protect your privacy, please see Facebook’s data protection instructions: http://www.facebook.com/policy.php.

If you do not want Facebook to directly allocate the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. 

6. Twitter Social Plugins

We use “social plugins” from twitter.com with Twitter and the Retweet functions that are operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. If you use the Retweet functions, the websites you have visited will be disclosed to third parties and associated with your Twitter account. You can find details of Twitter’s use of your data and your rights and settings options to protect your personal data in Twitter’s data protection instructions: http://twitter.com/privacy.

7. Pinterest Social Plugins

These internet sites include use of plugins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”).
You can view the various logos that contain the plugin (e.g. the “Pin it button” or the “P” button) at the following link: https://business.pinterest.com/en/save-button-for-websites

If you visit a web page on our website that contains such a plugin, a link is established between your computer and the Pinterest servers, and the plugin is displayed on the website via a communication to your browser. In the process, both your email address and the information on what internet pages you have visited is transferred to the Pinterest servers in the USA. This applies irrespective of whether you are registered or logged in with Pinterest. A transfer takes place even for users who are not registered or logged in.

If you are also a member of Pinterest and are logged in at the time you are using the plugin, the information collected about your website visit will be linked with your Pinterest account and disclosed to other users. In the event of interactions that are possible with the various Pinterest plugins, the relevant information about you will also be collected, transferred to Pinterest and saved.
If you do not want Pinterest to link and combine this information with the data of your Pinterest account, you must log out from Pinterest before visiting our website.
You can find further information on the collection and use of data by Pinterest at https://policy.pinterest.com/en/privacy-policy.

8. Instagram Social Plugins

Social plugins (“plugins”) of Instagram are used on our website. Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plugins are labelled with an Instagram logo, for example in the form of an “Instagram camera”. 

When you open a page of our website that contains one of these plugins, your browser establishes a direct connection to the Instagram servers. Instagram transmits the content of these plugins directly to your browser and it is incorporated in the webpage. By means of this incorporation, Instagram receives the information that your browser has accessed a particular page of our website, even when you do not have an Instagram profile or are not currently logged into Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and saved there.

If you are logged into Instagram, Instagram can directly allocate your visit to our website to your Instagram profile. If you interact with the plugins, for example by clicking on the “Instagram” button, this information is also transmitted directly to an Instagram server and saved there. These pieces of information are also published on your Instagram profile and shown to your Instagram friends.

For more details of the purpose and scope of the data collection and the further processing and use of the data by Instagram, as well as of your associated rights and options to change settings in order to protect your privacy, please see Instagram’s data protection instructions: https://help.instagram.com/155833707900388/

If you do not want Instagram to directly allocate the data collected via our website to your Instagram profile, you must log out of Instagram before visiting our website. You can also completely prevent the downloading of Instagram plugins with add-ons for your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).

9. Information on Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on this website, your IP address will however be truncated by Google beforehand within the area of member states of the European Union or other parties to the Agreement on the European Economic Area In exceptional cases only, the full IP address is sent to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating how you use the website, compiling reports on website activities and providing further services related to website and internet usage to the website operator. The IP address transferred by your browser within the scope of Google Analytics will not be associated with any other data held by Google. You can prevent the storage of cookies by selecting the appropriate settings of your browser software. However, we would like to point out that if you do so, it may not be possible for you to make use of the full scope of all this website's functions. You can also prevent the data generated by the cookie and related to your usage of this website (including your IP address) from being conveyed to and processed by Google by downloading and installing a browser plug-in.
You can find further information at http://tools.google.com/dlpage/gaoptout?hl=en or http://www.google.com/intl/en/analytics/privacyoverview.html (general information on Google Analytics and data protection). Please note that Google Analytics has been supplemented on this website with the code “gat._anonymizeIp();” in order to ensure anonymised collection of IP addresses (this is known as “IP masking”).

10. Address validation and verification via Google Maps API

Description and scope of data processing

For the purpose of address validation and address verification, the following data entered in the online shop are processed during the ordering process
     - street, house number, postcode, the city, as well as the country
will be transmitted to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5 W5, Ireland ("Google").

Legal basis for the processing:

Address validation serves to fulfil the purchase contract concluded with us. In this way, it is checked whether the ordered goods can be delivered at all to the address specified during the ordering process. In this respect, Art. 6 para. 1 p. 1 lit. b) GDPR represents a legal basis. Another legal basis for this form of data processing is Art. 6 para. 1 p. 1 lit. f) GDPR.

Purpose of data processing:

Address validation and verification enables us to check whether the goods you ordered can be delivered to the address you provided at all. This is our legitimate interest. Furthermore, this is also in your interest, as such a comparison of the address reveals any input errors in the address you provided during the order process, and you can correct this as a result.

11. notice to Ve Interactive

We use the services of Ve Interactive DACH GmbH (Französische Straße 47, 10117 Berlin; hereinafter "Ve"). In providing its services, Ve collects personal data from end users who visit our websites. Ve uses cookies and other similar technologies for this purpose. More information about the technologies Ve uses is available in Ve's Cookie Policy. A list of the purposes for which Ve collects personal information is listed in Ve's Privacy Policy. In general, Ve collects personal data from end users through the use of cookies, including but not limited to contact information and behavioural data. Ve uses this personal data to draw conclusions about end users' respective personal preferences and to personalise the end user's web experience, for example, by displaying personalised offers when visiting customer websites or similarly personalising the customer website to the end user and displaying personalised advertising when visiting customer websites or third party websites. Ve and we are joint controllers under Article 26 of the GDPR when collecting personal data. Details of this can also be found in Ve's privacy policy.
End users can prevent the processing of their personal data by Ve through various means. The options available to stop data processing are included in Ve's privacy policy, including using the opt-out button at https://www.ve.com/de/datenschutzerklaerung#opting-out or using the IAB Europe opt-out mechanism at http://www.youronlinechoices.com/opt-out-interface.

12. Transfer of personal data

Your data will not be transferred to third parties without your explicit consent. The only exceptions from this are the service provision partners that we need for fulfilling the contractual relationship (e.g. shipping companies). In these cases, we strictly observe the provisions of the German Data Protection Act (Bundesdatenschutzgesetz). The scope of the data transfer is limited to the minimum level necessary.

Furthermore, we can, at the request of a relevant agency, provide information on stored data on an individual basis if this is necessary for purposes of criminal investigations, for meeting statutory requirements of the German constitutional protection agencies or the German intelligence service (BND) or for asserting intellectual property rights. In doing so, we follow the statutory provisions of section 14, para. 2 of the German Telemedia Act (Telemediengesetz).

13. Your Right

You have the following rights towards us regarding your personal data:

  • Right to information,

  • Right to correction or deletion,
  • Right to limitation of processing,
  • Right of opposition to the processing,
  • Right to data transferability.

 

To exercise this right please contact us in writing. 

Diva Teppich Center
Neumarktstraße 40
42103 Wuppertal
Germany

Telephone: +49-202509003333
Email: datenschutz@teppichcenter24.de

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

 

Telephone advice

Our employees are available from Monday to Friday between 10 a.m. and 5 p.m. and are available to answer your questions and suggestions.

+44 203 608 68 97

Free shipping and return

Within Germany there are no shipping costs for shipping and possibly return shipment. For shipping costs in foreign countries please refer to the page "Payment & Shipping".

60 days return policy

If you do not like the goods, the return is free of charge for you within 60 days. For details please see the link "Payment & Shipping".

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